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Prices and entertainment on this site are subject to availability.
Because we cover a huge geographic area, not all types of entertainment are available in all areas.
Payment Terms*
50% DEPOSIT
BALANCE DUE DAY OF THE EVENT.
We accept cash, checks, and money orders at the event.
Smaller Private Parties (under $350): $75 deposit for 1 entertainer, $100 deposit for 2 entertainers
1 week after event, a 5% per month late charge will apply.
$20 returned check charge.
*We can make exceptions for schools or agencies with specific budget schedules.
General Terms
Rides & Interactives may need 20 minutes down time/4 hours for maintenance.
After 2 hours, performers need regular breaks. Musicians break every hour.
Client will arrange/pay for parking for all vehicles.
If the event is at a park or public location, Client must list all entertainment on permits required for this location, and must pay for entertainment contracted, whether or not we are allowed to perform.
Rush Jobs
There is a $100 Rush Fee for any job booked after 12noon on the business day before, or for any contract not signed and returned by 3pm the business day before. Same day bookings are subject to a $150 Late Booking Fee. Any legal documents which you require Zebra Entertainment and Events to sign with less than
2 business days' notice incur a $50 fee, and insurance certificate requests with less than 2 business days' notice are subject to a $25 rush fee.
Cancellation Policy
Deposit is non-refundable–we keep the deposit so we have something to give to the performer(s) and/or ride operators for holding the time, and not taking other work. However, if you cancel your event far enough in advance that we can find other work for those affected, we will refund your
deposit. For smaller private parties (under $350), if you cancel the party with at least 2 weeks notice, we will refund your deposit.
For our rain policies, see below.
If something comes up and you have to postpone the party, we'll always work with you to change everything to the new date. As long as you contact us within 60 days to reschedule, and the performer(s) can accommodate the new date, your deposit will be applied.
Rain & Weather Policy
Although Southern California does not have many rainy days, it is always a possibility, especially November through April. Many of our Kiddie Carnival Rides and Pony Rides can be canceled up until 12noon of the business day before your event without penalty (and your deposit will be refunded)-- contact us in
advance to determine if this applies to what you are booking. For everything else, you need to have an alternate location in mind if the weather becomes a problem, or to alert us before booking so we can accommodate any planned "rain date."
Most of our Entertainment works fine indoors, and Pony Rides, Petting Zoos, and all of our Carnival Games and Rides are able to operate in a light rain. (Remember: although animals are used to the cold and rain, your guests might be more comfortable with coats or umbrellas.)
Extreme heat (over 100 degrees) can occasionally be a problem, particularly in July, August, September, and even October. Our animals cannot be outdoors in extreme heat, and need shade in warmer seasons, just like your guests.
Important: If you are concerned that potential weather problems may cause you to change locations or post-pone your event, please call our office as soon as possible. We will work with you to find all possible options–many times we can substitute similar entertainment that would be more appropriate under the
circumstances.
***For any weather concerns, you must speak with Zebra Entertainment and Events office personnel no later than 12noon of the business day before your event so we can make a plan together.
Refund Policy
Although our performers and delivery crews are professional and very reliable, with more than 1000 shows a year, we occasionally have a problem. If a performer is more than 15 minutes late, or is not what you have ordered, you do have the right to refuse that entertainment and not pay for it. However, once
you allow the entertainment, you have agreed to pay as contracted, minus a prorated amount for the shortened time. Or you may ask the entertainer to stay after to make up the missed time.
If a refund is due to a customer, we mail it as soon as possible, normally within 5 business days. All refunds are issued by check, regardless of whether the original deposit was paid by check or credit card.
Photos and Recordings
Hiring a performer from Zebra Entertainment and Events does not automatically grant anyone permission to use their likeness in any way. Please contact us in advance for permission to photograph or record any show or performance. (Private parties may take photographs for their own personal use.)
Any posting of photos/clips of any of our entertainment on any commercial web site needs prior written permission from Zebra Entertainment and Events.
Insurance Terms
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